APPLICATION SUPPORT
Customer & driver support
For urgent operational or safety support, call your own company's dispatcher or transport manager. If there is immediate danger, stop in a safe place and contact the emergency services.
Sign-in or account access
Driver accounts are issued and managed by your company. Ask your dispatcher or company administrator to reset access or update your driver profile.
Offline records
Keep the app open until the synchronization banner disappears after reconnecting. Do not uninstall the app while unsent records remain on the device.
Safety-critical defects
Do not drive a vehicle marked Not safe. Contact dispatch immediately and follow the company safety procedure.
If the app is unavailable, use the printable paper backup form, report the defect immediately and enter the signed record into the system when access returns.
Reporting a problem
Your support tickets
Do not include passwords, fuel PINs, API keys or unnecessary personal data. For safety emergencies, call your office.
If you cannot sign in, email support@afiliptrans.co.uk or call RoadTech Logistics on 020 8264 6669. Tickets appear in the platform support inbox. A generic email notification is queued when support replies. Email replies are handled in the support mailbox, separately from portal tickets.
Tell support which screen you were using, the approximate time of the problem and the vehicle or job reference. Do not send passwords or unnecessary personal information. A screenshot is helpful when it can be taken safely.
Before reporting a connection problem, check the live application status.
Account or data deletion
In the app, open your profile and choose Delete my account to submit a complete account and data deletion request. If you cannot sign in, use the account deletion page or email support@afiliptrans.co.uk. State the account email and that you want the account deleted. We may ask for information needed to verify identity. RoadTech Logistics LTD will respond without undue delay and normally within one month. The account and personal data will be deleted or anonymised unless it must be retained for transport safety, payroll, tax, insurance, legal claims or another legal obligation. You will be told which records must be retained and why.